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Issues and Voices that Matter July 8, 2011

The Nitty Gritty – Behind the Oviedo Survey

The city of Oviedo, Florida has released the results of its survey of residents. The respondents were laudatory regarding their opinion about their city’s services. If you’re into the nitty-gritty of survey practices, standards, and the science necessary to properly gain, assess and report survey findings, this podcast is for you. We call on three persons key to the process of advancing what is known as the National Citizen Survey. Length – 24:56

Produced, reported and edited by Stephen McKenney Steck, Title photo “Feedback form: excellent” courtesy – Dominik Gwarek


If you want to hear what the results were and how the results compared to previous surveys and to other cities similar in size to Oviedo, listen to a companion podcast providing all that. It’s titled “Bouquets and Brickbats.

While media attention to the survey findings has been sparse, the nitty-gritty details behind and surrounding the survey appear to be even more sparse, perhaps non-existent. This podcast aims to fix that. You’ll get the nitty-gritty from Oviedo Deputy Mayor Steve Henken, National Research Center founder and president Thomas Miller, and Mike Lawson, director of performance management International City/County Management Association.

And we add a bit more skinny on the details behind Relocate America naming Oviedo a “top 100 best place to live” city from its president, Steve Nickerson.


Steve Henken
Deputy Mayor and seat 1 council member, City of Oviedo

web | bio

Dr. Thomas I. Miller
Founder and President, National Research Center

web | bio

Mike Lawson
Director of Performance Management, International City/County Management Association

web | bio

Steve Nickerson
President, Relocate America

web | bio

Extended Interview & Pictures

Click on the picture(s) to enlarge.
Dr. Thomas I. Miller, founder and president, National Research Center and Stephen McKenney Steck
Extended interview (33:31)

Mike Lawson, director of performance management, International City/County Management Association and Stephen McKenney Steck
Extended interview (33:16)

Nickerson, president, Relocate America and Stephen McKenney Steck
Extended interview (09:46)


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